Search found 343 matches

by Eddard
5. May 2021, 10:39
Forum: Problem report
Topic: Luring moon mice
Replies: 4
Views: 759

Re: Luring moon mice

Good morning :) you have now received the refund and I took away the Moonmice
by Eddard
27. Apr 2021, 11:19
Forum: Problem report
Topic: Clan Event, Round 2
Replies: 7
Views: 150

Re: Clan Event, Round 2

Hi you all,

it's a shame, that she keeps insulting and bullying other players. We have now banned her from the game for 3 days.
Let's hope that does something.

Sorry again!
by Eddard
27. Apr 2021, 11:15
Forum: Problem report
Topic: lag
Replies: 5
Views: 92

Re: lag

Hi everyone,

sorry for these performance issues. We are still working on finding a solution for all of that. Trying out different browsers (I suggest Chrome, Edge or Firefox) can definitely sometimes help.

Best regards,
Eddard
by Eddard
22. Apr 2021, 09:40
Forum: Questions
Topic: CLAN EVENT UPDATE
Replies: 2
Views: 68

Re: CLAN EVENT UPDATE

Hi karenrollins,

unfortunately, on the other servers, quite a competition about the Clan Event started to happen. Because of that, we implemented this change.
It should not affect you whatsoever if the situation different here.

Best regards,
Eddard
by Eddard
22. Apr 2021, 09:32
Forum: Problem report
Topic: Clan Event, Round 2
Replies: 7
Views: 150

Re: Clan Event, Round 2

Hi everyone,

I'm sorry for that. I will immediately contact the player and give out an official warning.
Please let me know if such behavior happens again.

Best regards,
Eddard
by Eddard
1. Apr 2021, 10:38
Forum: Problem report
Topic: Game isn't working. Please report here.
Replies: 330
Views: 82092

Re: Game isn't working. Please report here.

The issue is now solved. Please contact the support to get your water lilies back :) sorry for the trouble!
by Eddard
1. Apr 2021, 10:36
Forum: Problem report
Topic: Quest giver asking for plants I don’t have
Replies: 8
Views: 1770

Re: Quest giver asking for plants I don’t have

Hi you guys,

the problem is now solved and the Tribal People should only ask for plants that you have already unlocked.

Best regards,
Eddard
by Eddard
30. Mar 2021, 10:54
Forum: Problem report
Topic: Quest giver asking for plants I don’t have
Replies: 8
Views: 1770

Re: Quest giver asking for plants I don’t have

Hi karenrollins,

please write us a support ticket then you will receive the missing items.

Sorry again!
by Eddard
29. Mar 2021, 16:09
Forum: Problem report
Topic: Game issues
Replies: 2
Views: 875

Re: Game issues

Hi everyone,

we're really sorry for these issues. The problems have ben solved and the game should work fine again now!

Best regards,
Eddard
by Eddard
29. Mar 2021, 16:08
Forum: Problem report
Topic: Luring moon mice
Replies: 4
Views: 759

Re: Luring moon mice

Hi xindi,

normally there should be a little checkbox for every transaction regarding water lilies. The only way the checkbox does not appear is when it has been turned off in the account settings.
Have you checked your settings yet?

Best regards,
Eddard