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Reports of bugs and issues in the game

Moderators: Community Manager, Projektmanager, Moderatoren

Rayme1211
Posts: 4
Joined: 6. May 2019, 16:20

30. Jul 2020, 12:12

I haven't been able to get into the game for over 24 hours now. It starts to load and then the screen goes blank. Please help.
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Eddard
Community Manager
Posts: 415
Joined: 15. Apr 2014, 10:46

3. Aug 2020, 16:00

Hello Rayme,

are you still facing these issues?

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
Rayme1211
Posts: 4
Joined: 6. May 2019, 16:20

5. Aug 2020, 03:47

Yes I am still having the same problem.
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Eddard
Community Manager
Posts: 415
Joined: 15. Apr 2014, 10:46

5. Aug 2020, 15:00

Could you please tell me your technical specs? What browser are you using? Which OS?
Please try updating all your software, if a newer version is available. Are you trying to play from the US?
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
User avatar
Eddard
Community Manager
Posts: 415
Joined: 15. Apr 2014, 10:46

5. Aug 2020, 15:37

Hello, Rayme1211. This is actually a local problem on some browsers. Here is the solution:
1. type the following in the address bar: chrome://flags/
2. in the top search bar, please enter "sameSite Then click on the drop down menu and set it to "Disabled". This is roughly how it looks like: https://prnt.sc/tuhsjl
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
Rayme1211
Posts: 4
Joined: 6. May 2019, 16:20

6. Aug 2020, 23:12

The game is working now. Thank you for helping me. I did enable the same site thing and it didn't work, so went back and disabled and now the game is working.; Thank you!
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Eddard
Community Manager
Posts: 415
Joined: 15. Apr 2014, 10:46

12. Aug 2020, 14:49

I'm very glad to hear that.
Welcome back to the game! :)
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
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williawc
Posts: 234
Joined: 20. Oct 2017, 15:58

11. Feb 2021, 16:04

Morning,
I can't access the site, the US server may be down
Thanks
Nita1
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden..." and it echoes forever
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Eddard
Community Manager
Posts: 415
Joined: 15. Apr 2014, 10:46

15. Feb 2021, 10:59

Good morning,

sorry for that. We'll investigate and see what happened there.
Is everything working fine again?

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
User avatar
williawc
Posts: 234
Joined: 20. Oct 2017, 15:58

30. Mar 2021, 15:18

Morning,
The quest asked me for a plant I have not opened yet?
It asked for Fire Grass II and I still need 10 - Air Herd 8 before I can get it.
There is no way for me to earn that in 1 day...
I paid water lilies to change it, so I could earn my 60 energy, but I can't do that every day
Nita

PS Thanks for all your help in advance!
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden..." and it echoes forever
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