Paid items not received

Reports of bugs and issues in the game

Moderators: Community Manager, Moderators, Developers

Post Reply
User avatar
williawc
Gardener
Posts: 237
Joined: 20. Oct 2017, 15:58

8. Dec 2018, 15:56

Morning all,
Yesterday I paid with credit card for the $99 package that included the big star dancer and 130000 lilies and others.
I have not received them yet. I waited 24 hours in case the site was waiting, to make sure the card could be charged.
But I have checked my card & it says pending.

Is there a glitch? or does it take more than 24 hours?

Nita1
Williawc
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden...with Dragons"
User avatar
Mazzy-Maz
Shaman
Posts: 171
Joined: 1. Dec 2018, 09:20

9. Dec 2018, 02:28

It shouldn't take that long. Mine go through straight away. Take screenshots and send in a support ticket.
Be kind, it shows in your eyes.
User avatar
williawc
Gardener
Posts: 237
Joined: 20. Oct 2017, 15:58

9. Dec 2018, 23:50

Where/how do I load a support ticket?
Visa - pending - sm JPEG.jpg
No lilies - sm JPEG.jpg
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden...with Dragons"
User avatar
Tylady
Cuddle
Posts: 354
Joined: 10. Mar 2017, 03:16

10. Dec 2018, 01:44

There is a link for support at the bottom of the page under your friends list. Right next to the forum link. Send an initial message explaining the issue, then when you get the automated response you can reply to that email and send the print screens.
User avatar
AlizAlizA
Herb Witch
Posts: 420
Joined: 6. Oct 2018, 02:26

10. Dec 2018, 09:43

Tylady is 100% correct. I will expect you ticket Williawc. :)
“Always be yourself. Unless you can be a unicorn…. Then always be a unicorn!”
User avatar
williawc
Gardener
Posts: 237
Joined: 20. Oct 2017, 15:58

10. Dec 2018, 10:31

Thanks!!
Just got home, you'll get it in a few
vr
Nita
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden...with Dragons"
Post Reply