Dragon stuck in cave

Joolie · 5. Jan 2019, 18:45

I have a Dragon stuck in the dragon cave. I sent a note to support yesterday but no reply. My Dragon has been there !/2 grown for 2 days & I can do nothing with it. I did read other players had this same problem a few months ago so was wondering if any of you mods were able to fix this for me ? No worries if not I will just wait till after the weekend for support. Thanks x

AlizAlizA · 6. Jan 2019, 00:54

Hello Joolie,
I will check for your ticket. My apologies if it was overlooked. I have just checked your Dragon Den and your Dragon is well and truly stuck. This is a job for either the Technicians or someone in Administration. I also checked on your ticket and a reply was sent; Here is a copy of it for you.

"Hello Joolie,

I am sorry to hear that you are having issues in the game. You are correct, your poor dragon is stuck. Sadly I cannot fix this for you. This requires the attention of the technical team. I have put in a report for you. They will fix it as soon as they can.

Hug your dragons & best regards,
Tinker Bells
Magoia EN Support-Team"

This was sent 1 day 5 hours ago. Could you check please and let me know if this email arrived? i am hoping there is no error in the Support replies.

Joolie · 6. Jan 2019, 02:50

Thanks for your quick reply, I checked again my Email & I haven't received any reply. But no matter I know now one was sent & I will wait for the technicians to fix my very sad little dragon. Hopefully soon as the other 2 are very greedy & its costing me a lot of fruit to feed them !!! Thanks again, you are doing a great job xx

Joolie · 8. Jan 2019, 18:00

Ok My Little Dragon Is Still Stuck In The Dragon Cave..... He's been there for 4 days & his getting very upset. Please can you check if there is going to be a fix any time soon. Thank You xx

Joolie · 11. Jan 2019, 19:05

Now I am Very Sad

My Poor, Unhappy Little Dragon is Still Stuck in the Dragon Cave ( this is now 1 Week ) !!!
I have sent a second ticket to support & still no rely. Is there anyone who can sort this out ???
It is becoming very frustrating as I have only 2 dragon slots to work with ( the 20 & 30 slots only ) this is costing a lot of fruit & I am not able to help my Clan as much as I would like with producing Dragons. PLEASE HELP !!!!

Tinker Bells · 11. Jan 2019, 19:13

Hello Joolie,
I am very truly sorry that your dragon is still stuck. I have sent in a report to the technical team as well as the administration team. I have also been sending a reminder message to both teams daily. I am so sorry it has not been taken care of yet but I assure you that they are working on this issue and will have it fixed as soon as they can. Please hang in there. Thank you.

Joolie · 11. Jan 2019, 19:29

Awww Thank You So Much Tinker Bells for your very quick reply & Thank You For All Your Help. Was thinking I had been forgotten. I will try to be patient !!! xx

AlizAlizA · 12. Jan 2019, 01:01

Joolie wrote:Now I am Very Sad My Poor, Unhappy Little Dragon is Still Stuck in the Dragon Cave ( this is now 1 Week ) !!!
I have sent a second ticket to support & still no rely. Is there anyone who can sort this out ???
It is becoming very frustrating as I have only 2 dragon slots to work with ( the 20 & 30 slots only ) this is costing a lot of fruit & I am not able to help my Clan as much as I would like with producing Dragons. PLEASE HELP !!!!

Hello Joolie,
i am concerned over you not receiving emails from the Support Team (Tinker Bells or myself) so i went back and checked again. Here is a copy of what you sent to us and the reply that Tinkerbell sent you. I have removed email info.

Category: Do you have any problems or questions regarding the game?
Betreff: Dragon stuck in cave
Beschreibung:
Hi I contacted you 5 days ago regarding a Dragon I have stuck in the Dragon cave. He Is still there !!! Is there any news as to when this is going to be fixed, I was told it would need a technician to fix it & that was 4 days ago. Please help !! Thank you.
1 day 9 hours ago
"Magoia support – Dragon stuck in cave"

Hello Joolie,

You are correct. You sent in a ticket 6 days ago regarding your stuck dragon. I am so sorry for the delay. I have reminded the technical team as well as administration about your dragon. They will be working on this for you very soon. Hug your dragons & best regards,

Tinker Bells
Magoia EN Support-Team

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1 day 5 hours ago

i am sorry to ask, but as you can see from above TinkerBells replied to you with in 4 hours, so we are now worried that our replies aren't getting to you. Could you check please?

Joolie · 12. Jan 2019, 02:25

I have not received any emails from Magoia / Support . I have checked everywhere including Junk & spam.... Nothing. So I am wondering if you have my correct email address. I can send it to support if that is best ?

AlizAlizA · 12. Jan 2019, 08:26

Joolie wrote:I have not received any emails from Magoia / Support . I have checked everywhere including Junk & spam.... Nothing. So I am wondering if you have my correct email address. I can send it to support if that is best ?

Yes that is best. We need to work out where our message are going to. Thank you Joolie.