The chat window has had the cannot connect error for two days now and I am unable to see anything on it. It has done it occasionally in the past, but always fixes itself when you reload the page. That is not working now. I have verified that a few others are having the same issue and getting the same error.
I have done all the usual first steps, cleared history, cache, rebooted, etc. I also checked all three major browsers and it is working on none of them now. Get the below error on all three. And I do not have multiple windows open, despite what the error states. Have you changed some of your settings recently?