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Unable to upgrade garden

Posted: 18. May 2019, 08:31
by Cikala
So, the farmer is present in my gardens. I am trying to upgrade my honey garden, but seem to be unable to do so. I click on the farmer, and click on the green give button, but absolutely nothing happens. I can click on the target next to the farmer to add it to my book of goals, and I get a screen telling me "You are now able to rank up your Honey Garden to rank 8!" I click on the green upgrade button, and it tells me "You can rank up your garden on Wednesdays and Saturdays." Um, it is Wednesday? Help!

Re: Unable to upgrade garden

Posted: 18. May 2019, 09:05
by AlizAlizA
Hi Cikala,
Send in a support ticket. This will need someone from Admin and they work Monday to Friday but hopefully one may check in. I am sorry this is happened.

Re: Unable to upgrade garden

Posted: 18. May 2019, 09:14
by AlizAlizA
I just checked to see if your Honey Garden upgrade would work and it didn't so I checked in the Book of Goals and I couldn't open page 1. Make sure you add this to the Support ticket. Have you added anything to your Book of Goals?

Re: Unable to upgrade garden

Posted: 18. May 2019, 10:05
by Cikala
I went back and tried clicking around again, and it finally upgraded after several attempts. But clearly there is a possible problem here, maybe having to do with this gift of plants when the garden is upgraded? I've never seen that before today. To answer your question AlizAlizA, no, I do not have anything in my book of goals normally. I have my own method of keeping track of what I needed before the book of goals was implemented.

Re: Unable to upgrade garden

Posted: 18. May 2019, 10:09
by Cikala
LOL I just realized in my original post I said it's Wednesday, which of course it isn't, it's Saturday!

Re: Unable to upgrade garden

Posted: 18. May 2019, 10:48
by AlizAlizA
It does sound like there is a problem. Thank you for posting and letting everyone know. I will let Admin know. I am glad it finally worked. Congratulation on leveling up your game as it takes a lot of work.

Re: Unable to upgrade garden

Posted: 20. May 2019, 16:25
by Eddard
Hi everyone,

it should be possible to upgrade the gardens again.

Best regards,
Eddard