cannot log in

Reports of bugs and issues in the game

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karenrollins
Star Gazer
Posts: 586
Joined: 30. Oct 2017, 03:28

25. Feb 2020, 06:38

trying to log into the game. a red banner comes on and says No Api Response

this happened a couple times. eventually i was able to log in but this problem should be noted. thankyou
User avatar
Eddard
Herb Witch
Posts: 416
Joined: 15. Apr 2014, 10:46

3. Mar 2020, 12:19

Sorry for the late answer. Are you still having issues or is the game working again? How long did you have to endure that?
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Star Gazer
Posts: 586
Joined: 30. Oct 2017, 03:28

13. Mar 2020, 15:20

that has not happened since i last posted. thankyou
mistybleu
Fearn
Posts: 146
Joined: 31. Aug 2018, 19:34

25. Mar 2020, 05:30

i have not been able to log in to the game since around 7 this evening so i cant complete visiting neighbors or anything else, this is very frustrating please try to get it fixed thank you
mistybleu
Fearn
Posts: 146
Joined: 31. Aug 2018, 19:34

25. Mar 2020, 05:44

now i can log in but i cant get global chat turned off so its taking space and i cant see everything or do everything
User avatar
Eddard
Herb Witch
Posts: 416
Joined: 15. Apr 2014, 10:46

26. Mar 2020, 11:14

Hi mistybleu,

we had Server Maintenance, that's why the game stopped working.
It should all work fine again now.
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Star Gazer
Posts: 586
Joined: 30. Oct 2017, 03:28

1. May 2020, 11:04

another log in problem.... this is the message i get in a red box


invalid json response data:
521 Origin Down
cloudflare-nginx


it did not last long. i did get in... but perhaps something to note to the powers that be. Thankyou Eddard
User avatar
Eddard
Herb Witch
Posts: 416
Joined: 15. Apr 2014, 10:46

1. May 2020, 15:38

Hi karen,

we're very sorry. The server is now back up and running.
We're investigating the situation.

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Star Gazer
Posts: 586
Joined: 30. Oct 2017, 03:28

8. May 2020, 09:11

cannot log in again but a different problem. i was actually in the game and it stopped working, so i logged out and tried to log back in and it redirected me to a page with this on it...


Error 525 Ray ID: 59015727f818f77c • 2020-05-08 07:07:59 UTC
SSL handshake failed
You
Browser
Working
Denver
Cloudflare
Working
us.magoia.com
Host
Error
User avatar
Tylady
Cuddle
Posts: 354
Joined: 10. Mar 2017, 03:16

8. May 2020, 13:44

While I have not gotten booted completely yet, there has been some serious lag in the game lately that is much worse today.
There is a substantial delay going between any other screen and I am losing plants that I just planted, they appear to be there, but are not registered. I have to reload the page and then they go away and I have to replant.
Also visiting friends gardens is challenging with the lag and delay with it glitching when you are trying to click on plants, it is saying I used all my clovers but the if you check the numbers remaining on the plants I only used 2.

Thank you for whatever you can do, I understand we are in challenging times right now.
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