Quest giver asking for plants I don’t have

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karenrollins
Posts: 533
Joined: 30. Oct 2017, 03:28

29. Mar 2021, 15:17

Quest giver asking for plants I don’t have. The lion is asking for a plant I have not unlocked. It is asking for ember glintthorn 2. It is in my book of goals but I am not anywhere near unlocking it yet. this has never happened to me before. it would not be right to make people use lilies to swap it out when the plant is not even unlocked.
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2021-03-29 (2).png
2021-03-29 (2).png (44.64 KiB) Viewed 2334 times
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Eddard
Community Manager
Posts: 396
Joined: 15. Apr 2014, 10:46

29. Mar 2021, 16:07

Hi everyone,

we're really sorry for that, that was not intended and occurred due to a bug.
The issue is now solved and it should not happen again.

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Posts: 533
Joined: 30. Oct 2017, 03:28

29. Mar 2021, 18:39

Ok, but it has not changed in my game. He is still asking for that plant.
I have logged out and logged back in and refreshed the page and I am still getting the same request for the plant that I don’t have. If they did fix the bug that’s great but they have not fixed my game so I can do the quest without using lilies to get a new one.
I do not want to use lilies to get a different quest and I also don’t want to lose the energy that I should be getting by doing the quest. If I don’t do the quest soon is this going to change the amount of energy that I get? And if it changes the amount of energy that I get will then continue to be a lower amount? I am not OK with that.
karenrollins
Posts: 533
Joined: 30. Oct 2017, 03:28

30. Mar 2021, 07:55

Now it is rolled around and we have a new set of quests. I did not get an opportunity to have 60 energy because I did not get to do that quest. It is still showing the plant that I do not have. How will we be fixing this? I’ve already been forced to lose 60 energy and if they don’t fix it I’m supposed to lose 60 more?
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Eddard
Community Manager
Posts: 396
Joined: 15. Apr 2014, 10:46

30. Mar 2021, 10:54

Hi karenrollins,

please write us a support ticket then you will receive the missing items.

Sorry again!
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Posts: 533
Joined: 30. Oct 2017, 03:28

30. Mar 2021, 21:51

I put in a support ticket but have not heard back yet on what is being done. My quest giver is still showing the plant I don’t have and when I made comments about it in the clan, our clan leader said she had the same problem this morning.That would have been after the developer said the bug was fixed yesterday so it seems there is a continuing problem with this
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williawc
Posts: 230
Joined: 20. Oct 2017, 15:58

31. Mar 2021, 02:58

Evening all, I had the same issue, this morning... I posted it under the "game is not working" section
Nita1
Williawc, calls out, "Where are you??!!
Nita1 whispers, "I'm in the garden..." and it echoes forever
karenrollins
Posts: 533
Joined: 30. Oct 2017, 03:28

31. Mar 2021, 03:31

Because this hasn’t been fixed the quest giver is now only offering 42 energy instead of 60 energy and I did not want that to happen. The last time I saw energy dip it remains low for months . This is a bug and players should not have to be penalized for a bug.
I sent another another ticket and I am waiting to hear from them. The only feedback I have is that they received my complaint.
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Eddard
Community Manager
Posts: 396
Joined: 15. Apr 2014, 10:46

1. Apr 2021, 10:36

Hi you guys,

the problem is now solved and the Tribal People should only ask for plants that you have already unlocked.

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
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