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Sharazad
Horn Mole
Posts: 2
Joined: 10. Dec 2018, 19:01

10. Dec 2018, 19:11

on the game i tried to log on after inviting a friend on and i can't log on. and the last time i did the screen was white and then it was the game but it was empty. our emails {my friends and mine} are very similiar. could that be why? but i still show up as active on her page :?: :?: :?: :cry: :cry: :cry:
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AlizAlizA
Herb Witch
Posts: 420
Joined: 6. Oct 2018, 02:26

11. Dec 2018, 00:09

Hello Sharazad,
Can you get to support? It is just under the friends list. IF you can please put in a support ticket. If you can't let me know here or in a private message.
“Always be yourself. Unless you can be a unicorn…. Then always be a unicorn!”
Sharazad
Horn Mole
Posts: 2
Joined: 10. Dec 2018, 19:01

12. Dec 2018, 18:05

i can't even log on it says "these credentials do not match our records" :cry: :cry: :cry:
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AlizAlizA
Herb Witch
Posts: 420
Joined: 6. Oct 2018, 02:26

13. Dec 2018, 08:23

Scroll down under your friends list on the main page of Magoia. You will see Support. Click on that and fill in as much information as you can give and a
Moderator will take care ofthis for you or pass it on to someone who can.
“Always be yourself. Unless you can be a unicorn…. Then always be a unicorn!”
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Cikala
Gardener
Posts: 281
Joined: 9. Sep 2017, 19:58
Location: Arlington, WA

14. Dec 2018, 11:11

I would imagine if Sharazad can't log in, they can't access the support link, as you need to log in before you can see it...
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Icefairy2
Cuddle
Posts: 365
Joined: 17. Sep 2015, 17:25

14. Dec 2018, 12:13

that's the email address of the support
[email protected]
english is not my first language and my last lesson was a really long time ago. So please excuse my grammar or spelling errors.
My ingame name is Icefairy2 Account ID 20
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AlizAlizA
Herb Witch
Posts: 420
Joined: 6. Oct 2018, 02:26

15. Dec 2018, 02:05

Thank you Cikala and IceFairy. My apologies Sharazad.

I will put in a report to Admin on your behalf.
“Always be yourself. Unless you can be a unicorn…. Then always be a unicorn!”
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