Support Tickets
Posted: 6. Apr 2018, 07:10
If you send in a ticket to Support you will immediately get an automatically sent response like this;
Hello ???????,
Thank you for your message.
We received your message and will work on it as soon as possible. Our support is there for you from Monday to Friday from 9.00 AM to 5.00 PM.
Please do not change the information in the subject line because it could get a bit more difficult for us to assign your ticket.
Here’s what you wrote us: (the message originally sent is posted)
Within 24 hours (Sometimes the Moderators are asleep ) you will receive an answer from a Moderator. We all try our best to answer as fast as possible. It may be the answer to your problem or it may be that more information is needed to solve your issue. It is very important for you to check your emails to see if you need to respond further or just to find out if the Moderator has the answer you need. Some problems cannot be solved by the Moderators and will need to be forwarded on to someone in Administration.
IMPORTANT - If you send in a Support ticket please check your email.
Hello ???????,
Thank you for your message.
We received your message and will work on it as soon as possible. Our support is there for you from Monday to Friday from 9.00 AM to 5.00 PM.
Please do not change the information in the subject line because it could get a bit more difficult for us to assign your ticket.
Here’s what you wrote us: (the message originally sent is posted)
Within 24 hours (Sometimes the Moderators are asleep ) you will receive an answer from a Moderator. We all try our best to answer as fast as possible. It may be the answer to your problem or it may be that more information is needed to solve your issue. It is very important for you to check your emails to see if you need to respond further or just to find out if the Moderator has the answer you need. Some problems cannot be solved by the Moderators and will need to be forwarded on to someone in Administration.
IMPORTANT - If you send in a Support ticket please check your email.