energy from quests

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karenrollins
Posts: 427
Joined: 30. Oct 2017, 03:28

7. Jan 2020, 17:38

a few months ago, i was sooo happy to see that i was getting a boost with energy from the quests.. i was getting 43 energy. it dropped down to 41 energy a couple weeks ago when the internet company i had disconnected my service by accident, but claimed i had an equipment problem. i assumed that it was dropped down because i hadnt been able to play for a few days. it just dropped down again today back to 40.
i need someone to explain to me how it is determined the amount we get for quests (i had been told before it was the level you were at. evidently not if mine has dropped twice and i have been leveling up consistently) and why it had dropped. when i was unable to play during that time the crystal amount dropped too, so i had just assumed the number stays the same if you play every day and drops if you miss... but since that time i have not missed a day and yet my energy from the quests did just drop.
as i spend well over 1000 energy ( it was almost 2000 a while back that i actually counted ) it is very important for me to collect as much as i can. this is a big hit to me, and i'm sure others, if it happens to them, feel it too, so we need to understand WHY this happens.
thankyou
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Eddard
Community Manager
Posts: 275
Joined: 15. Apr 2014, 10:46

7. Jan 2020, 17:49

Hi karenrollins,

to be completely honest with you: I have no idea why this happens.
I have forwarded it to the developers and asked for help.

Please be patient. I hope that we will be able to find answers and fix this issue soon.

Best regards,
Eddard
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Posts: 427
Joined: 30. Oct 2017, 03:28

7. Jan 2020, 18:00

thankyou Eddard. i appreciate that. since it was lowered the second time i know that it has nothing to do with not playing for a few days, which i had originally thought.
karenrollins
Posts: 427
Joined: 30. Oct 2017, 03:28

14. Jan 2020, 17:25

i think the crystals given by the quests have also been lowered. if this is because of something you do or do not do in the game, everyone should know about it. if it is a glitch, it needs to be fixed.
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Eddard
Community Manager
Posts: 275
Joined: 15. Apr 2014, 10:46

15. Jan 2020, 11:47

Good to know, thank you. I'll forward the Crystal case too.
"My acorn is missing... Did you eat the acorn?... You owe me a new acorn."
karenrollins
Posts: 427
Joined: 30. Oct 2017, 03:28

15. Jan 2020, 17:56

thankyou Eddard
karenrollins
Posts: 427
Joined: 30. Oct 2017, 03:28

24. Jan 2020, 08:21

has there been any word on this? i heard from some other people that are thinking the same thing has happened to them. if this is supposed to happen, then we want to know WHY it is happening. and if it is not supposed to happen, then we have ALOT of energy and crystals that need to be received. my original question was back on jan 7
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